Most of our orders ship within 5-7 BUSINESS days of the date of purchase. Shipping times may vary due to availability. As soon as your order ships you will receive an email confirmation. We are closed on weekends. We anticipate high volume of orders during the holiday season, so please allow extra time for processing and shipping.
International orders may take up to 3-5 weeks to be delivered depending on customs policies for your country. Free shipping discount codes do not apply to international orders. All applicable customs fees, taxes and duties are the sole responsibility of the customer.
Customs authorities require that we state the value of the order directly on your package. It is at the sole discretion of customs to release your package. We are not liable for any customs fees in your country, holding times or incorrect shipping information provided.
Where is my order?
If the address provided to us upon checkout matches the exact address we shipped your order to and your tracking reads as successfully shipped, it is the sole responsibility of USPS to deliver it to you. We are not responsible for lost or stolen packages and you should contact your local post office should any problems arise. Tip: if you're not going to be home during delivery hours, we suggest calling USPS and asking them to hold your package at a local post office for pick up to prevent it from being lost or stolen. If an item is returned to sender for an incomplete/incorrect address, store credit less the shipping cost will be issued upon Lindafinegold.com receiving the package.
If your tracking information states that your package was delivered and you have not received it; you must contact us within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process. Claims can take up to 30 days, depending on the shipping carrier used, to complete.
www.mollysclout.com does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
CANCEL AND CHANGE REQUESTS
Hey, we know mistakes happen. Maybe you realized you ordered the wrong flag, t-shirt or your bank account isn't as full as you thought it was. For whatever reason, if you need to cancel your order, email us as soon as possible at firstname.lastname@example.org We'll do everything we can to accommodate your request—because that's how we roll—but unfortunately, we cannot guarantee that your request will be honored due to real-time order processing.
NOTE: If your order is already in the shipping process and on the way, we won't be able to cancel the order. If this happens, DON'T PANIC! You have the following two options in this situation:
*You can ship the product back to us. If you choose to ship back to us, we recommend:
Please see our Return Policies section for further details. We will not refund shipping for these orders since the order already was shipped.
How do I change an order after it has been placed?
Feeling indecisive? We get it. Sometimes, you need to change your order. See below for more info.
What if your order cannot be canceled? Simply:
Return the order to us via mail depending on the credit card company, it may take an additional 10-20 business days after the credit is applied for it to post.
NOTE: We will not refund shipping for these orders, as the order was already shipped.
Refund Process and Timeframe
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery